Guest Journey Host

Hely: Budapest
Cég: Long Bridge Desewffy ingatlanfejlesztő Kft
Kategória: Vendéglátás, Hotel, Idegenforgalom

Communicating with guests from before their arrival, handling special requests and individual needs, and responding to guest messages on various booking platformsCommunicating directly with guests via Kipsu, Hilton’s chat-based guest communication platformHandling and following up on administrative tasks related to reservationsAssisting guests with reservations, activities, restaurants, transportation, and other opportunities in BudapestHandling guest requests, questions, and complaints in person in the lobby in a prompt and professional mannerResponding to guest reviews and contributing to a positive guest experience and the hotel’s online reputationWorking closely with Front Office, Housekeeping, F&B, and other departments to ensure an excellent guest experienceRecognizing individual guest needs and anticipating their requests whenever possibleProviding extra assistance and personal support whenever guests simply need someone to help Communicates naturally and easily connects with peopleHas a problem-solving mindset and doesn’t just pass issues on, but actively looks for solutionsCommunicates confidently in EnglishEnjoys working in a fast-paced environment and can manage multiple tasks at the same timeIs guest-focused while also being confident and assertive in communicationHas previous experience in a hotel or hospitality environment – but if you have strong communication skills and the right attitude, we are also happy to meet you as a recent graduate or career starter Knowledge of Turkish or HebrewPrevious hotel experience Performance-based bonus paid up to three times per year, subject to the achievement of agreed targetsMonthly net HUF 30, 000 SZÉP card benefit after successfully completing the 3-month probation periodComplimentary daily meals in the staff canteen (breakfast, lunch, and dinner)Discounted parking in the underground garages of Hampton by HiltonAccess to the Go Hilton Team Member Travel Program from your first day, offering discounted stays at Hilton hotels worldwideFree access to the Hilton University platform, featuring over 3, 000 e-learning courses, videos, classroom-style trainings and professional resources

Címkék: Employee status, High school

profession.hu - 1 napja

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