Assistant Front Office Manager

Hely: Budapest
Cég: Al Habtoor Palace, Budapest
Kategória: Vendéglátás, Hotel, Idegenforgalom

The RoleAs Assistant Front Office Manager, you will play a key role in ensuring the seamless operation of the Front Office department, consistently delivering the highest standards of luxury hospitality and creating exceptional, memorable experiences for our guests.Working closely with the Front Office Manager, you will support the leadership and development of the Front Office team, ensuring operational excellence, personalized guest service, and the consistent implementation of the hotel's service philosophy and brand standards.You will lead by example, inspire your colleagues, and contribute to fostering a culture of genuine hospitality, professionalism, and continuous improvement.Key ResponsibilitiesSupport the Front Office Manager in overseeing all daily operations of the Front Office department, ensuring the highest standards of service excellence and operational efficiency.Ensure the smooth coordination of Front Desk operations, supervising shifts and maintaining exceptional service standards throughout every stage of the guest journey.Assume responsibility for the department in the absence of the Front Office Manager, demonstrating sound judgement, initiative, and confident decision-making.Ensure that every guest interaction reflects the hotel's luxury standards, anticipating individual needs and delivering thoughtful, personalized service.Handle guest feedback, concerns, and complaints with the utmost professionalism, empathy, and discretion, ensuring prompt and effective resolution.Lead, support, and motivate the Front Office team, fostering a positive, collaborative, and performance-driven working environment.Actively participate in the recruitment, onboarding, training, coaching, and development of team members, encouraging professional growth and a strong service culture.Communicate departmental objectives and expectations clearly, leading by example and promoting accountability, teamwork, and mutual respect.Monitor guest satisfaction and operational performance, identifying opportunities for service enhancement and continuous improvement.Oversee reservation procedures, guest arrivals and departures, billing processes, and cash handling, ensuring accuracy and compliance with hotel policies and procedures.Assist in preparing departmental reports, monthly statistics, performance analyses, management presentations, and operational summaries.Support workforce planning, staff scheduling, and the effective allocation of departmental resources.Participate in inventory management, internal audits, and other administrative and operational responsibilities.Maintain strong working relationships with all hotel departments and external partners, ensuring seamless communication and a consistently elevated guest experience.Uphold and actively promote the hotel's brand standards, operational procedures, and philosophy of exceptional luxury hospitality. A university degree in Hotel Management, Hospitality Management, Tourism, or a related field.3–5 years of relevant Front Office experience, preferably in a supervisory or assistant management position within a five-star luxury hotel.Excellent command of English, both written and spoken.Outstanding interpersonal and communication skills, with a natural ability to connect with guests and colleagues at all levels.A genuine passion for hospitality and an intuitive understanding of the expectations of luxury travelers.Strong leadership capabilities, with the ability to inspire, motivate, and develop a diverse team.A proactive, solution-oriented mindset and the confidence to make decisions in a dynamic operational environment.Exceptional organizational skills, attention to detail, and the ability to manage competing priorities effectively.A high level of professionalism, discretion, integrity, and personal accountability.Flexibility, resilience, and the ability to remain composed and approachable under pressure.A genuine commitment to continuous learning, personal development, and the pursuit of service excellence.Knowledge of OPERA or an equivalent Property Management System (PMS) is an advantage.Previous experience with cash handling, billing procedures, and Front Office administration. Previous experience within an internationally recognized five-star luxury hotel or premium hospitality brand.Knowledge of an additional foreign language at intermediate level or above.Advanced knowledge of OPERA PMS.Proven experience in leading shifts, coaching team members, and delivering service training.Experience in managing VIP guests, handling complex guest requests, and resolving service-related challenges.What We ValueWe are looking for a passionate hospitality professional who understands that true luxury lies in the details. Someone who leads with integrity, takes pride in delivering exceptional service, and inspires others to create meaningful and memorable guest experiences.The ideal candidate combines operational expertise with genuine warmth, refined communication skills, and a natural talent for leadership. BKK public transport pass SZÉP Card benefits after the probation periodCommuting support for employees coming from outside BudapestLaundry service for work uniformsComplimentary meals during working hours (breakfast, lunch, dinner, fruit) and free access to coffee machinesDiscounted room rates at any hotels within the Hungarian Hotels and Restaurants Association networkIntra-group company discountsInternal events, such as quarterly Employee of the Quarter awards and annual staff galaAll You Can Move membership

Címkék: Employee status, University

profession.hu - 6 napja

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