Customer Service (Sales Administrator) Distribution Team

Hely: Budapest
Cég: TDK Elektronika Kft.
Kategória: Ügyfélszolgálat, Vevőszolgálat

Your responsibilities will include: End‑to‑end order management, including among others processing, and follow‑up of customer orders, order acknowledgements, and deliveries in SAP.Full ownership of claim managementInvestigate customer complaintsEscalation managementCoordinate internally with Sales, logistics & qualityEnsure fast & structured resolutionDaily communication with your assigned Customers and Vendors, with internal customers, distributors and other stakeholders.Maintain accurate data reporting in SAP/CRM systemsKeeping job-related documents and databases up to date.Identify and drive process improvements to increase efficiency Strong written and verbal communication skills in English, enabling effective phone and email communication with colleagues and partners worldwide.Minimum 2 years of experience in customer service or sales support.Strong knowledge of SAP or an equivalent ERP system.Confident user of MS Office and CRM tools.Ability to prioritize tasks effectively and meet deadlines.High accuracy, attention to detail, and reliabilityA collaborative mindset and strong team spiritProactive approach and willingness to take initiative Opportunity to work with global customers and cross-functional teamsA stable, long-term position in an international companyProfessional development and a wide range of training opportunitiesSupportive and collaborative work environmentAfter probation time: Hybrid working model (3 days office / 2 days home office)CafeteriaPrivate Health Insurance

Címkék: Employee status, High school

profession.hu - 1 napja

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