Back Office Customer Service Team Leader

Hely: Budaörs
Cég: Tetra Pak
Kategória: Ügyfélszolgálat, Vevőszolgálat

As Back Office Customer Services Team Leader, you will: Enabling Sales Management OperationsSecure timely and accurate order fulfilment throughout the supply chain by securing design master data and ensuring effective packaging material and additional material order management.Prioritize and allocate back‑office activities according to workload, business criticality, and customer impact, ensuring the right escalation flow.Support the team in complex operational situations and negotiation points between different stakeholdersEnsure compliance with global controls and standardised processes and support internal or external audits linked to back‑office customer services operations.People ManagementEnsure the organization, competence, and capacity of the back‑office customer service team are aligned to business needs.Build strong development plans, fostering continuous learning, inclusion, and empowerment within the team.Provide day‑to‑day coaching, guidance, and on‑the‑job training to support individual growth and team performance.Create an environment where diverse perspectives are valued and people feel safe to bring new ideas and challenge existing processes.Operational Performance and ExecutionEnsure strong alignment between supply chain operations and market strategies.Build and maintain collaborative environment with all departments involved in the customer services process in order to enable smooth order handling and high service levels.Act as the local order management process driver for the Shared Service Centre site you lead, ensuring consistency and efficiency.Drive the implementation of global and local projects that enhance back‑office customer services operations and operational effectiveness.Lead World Class Manufacturing (WCM) activities within the team, focusing on productivity improvements in tools, workflows, and ways of working in alignment with the factory WCM office.Ensure that topics impacting operational performance or productivity are timely discussed with markets, factories, or Integrated Supply Chain (ISC) teams to ensure service levels are maintained with quality.Customer ExperienceDrive smooth, accurate, and timely order management processes that ensure a high‑quality customer experience.Actively track service levels and lead continuous improvement initiatives using defined data analytics.Liaise with factories and ISC teams, representing the voice of the customer and ensuring escalations are resolved with speed and clarity. Ideally around 5 years of operational experience in supply chain, customer service, order fulfilment, or similar fields.Relevant experience in team management or coordinating peopleProven project management skills, with the ability to lead initiatives, drive progress, and secure alignment across stakeholders.Excellent stakeholder management, with the ability to balance priorities, communicate clearly, and collaborate effectively across markets, factories, and internal teams.Strong English communication skills, both written and verbal.University degreeA structured way of working, with the ability to oversee multiple operational flows and secure follow‑through.A proactive, improvement‑oriented mindset, constantly looking for ways to simplify, automate, and enhance back‑office processes.A leadership style that promotes inclusion, empowerment, learning, and open communication. We are looking for a Supply Chain Coordinator to deliver best‑in‑class customer experience by driving operational and quality excellence across our supply chain. The contractual position title is Back Office Customer Service Representative; Supply Chain Coordinator is used in this job description to better reflect the scope of the role. In this role, you will secure timely and accurate order fulfilment while translating customer needs into clear, impactful actions. If you enjoy improving processes, simplifying ways of working, and identifying opportunities for automation, this could be the right next step for you. Make an impact to be proud of – for food, people and the planet.  The position is based in Budaörs. A variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangements

Címkék: Employee status, College

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