Collection specialist

Hely: Budapest
Cég: FedEx Logistics Hungary Kft.
Kategória: Pénzügy, Könyvelés

Aim of the position: The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.This role requires working afternoon shifts Mon-Fri from: 2: 30 PM to 11: 00 PMTasks: Initiating collection actions via phone and email Identifying potential risks affecting incoming paymentsReviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolutionTracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-upsAttending to urgent emails for live shipmentsResponding to payment-related customer claimsProviding statements, invoice copies, and supporting documentation to customersParticipating in projectsCollaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teamsPerforming any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processesPerforming all other tasks assigned by the immediate supervisor High school educationKnowledge of the main finance proceduresFluent English1–2 years of collection/AR experience, preferably in an SSC environmentStrong customer service skills We offer a competitive benefits package designed to support our employees' well-being, professional development, and work-life balance. This includes a monthly cafeteria allowance (available after the successful completion of the probation period), commuting support, free parking, and an eyeglasses subsidy. Employees also have access to a range of development and wellness programs, including language learning opportunities, fitness and wellbeing benefits, employee assistance services, and educational support through our tuition assistance program. Our goal is to provide an environment where employees can grow professionally while maintaining their overall health and wellbeing.

Címkék: Employee status, High school

profession.hu - kb. 6 órája

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