Senior Service Operations Professional with Italian

Hely: Budapest
Cég: BT ROC Kft.
Kategória: Üzleti támogató központok

What you will be doing (Role Accountabilities)• Be the first point of contact for customer-reported technical issues and service requests• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets• Keep users and internal teams informed with clear and timely updates• Coordinate and escalate issues with technical resolver groups as needed• Apply ITIL best practices and internal processes to deliver consistent quality service• Maintain accurate documentation and follow-ups on all cases• Monitor resolved cases until they are closed with correct closure codes and priority• Follow up high priority cases making sure suppliers and resolvers are chased constantly and SLAs are met. What you’ll need to succeed (Skills & Experience)• Fluency in English and Italian (written and verbal)• Excellent customer communication and interpersonal skills• Problem-solving mindset and attention to detail• Basic understanding of IT environments or willingness to learn quickly• Flexible attitude to support rotating shift work, including night shifts and weekends Nice-to-Have (Not Mandatory): • Experience with network monitoring or troubleshooting• Familiarity with Cisco technologies or certifications Our PackageCompensation We believe in open conversations. If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start. Benefits: • Cafeteria package - HUF 600, 000/ year• Performance-based bonus• Comprehensive private health care package for all the employees, which can be extended to family members• Nursery support for mothers returning from maternity• Extended paternity leave: 10+10 day fully paid days• Commuting allowance• Home office allowance• Employee discount opportunities• Highly affordable mobile packages for the family as well Work atmosphere and community: • New high-class offices both in Budapest and Debrecen• Wide-range of company and community programmes (including support for different sport activities) Flexibility: • Family-friendly culture• Smart working approach (hybrid working model, 3 together, 2 wherever)

Címkék: Employee status, High school

profession.hu - kb. 7 órája

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