Customer Account Operations Specialist

Hely: Budapest
Cég: Periplus MRO Hungary Kft.
Kategória: Ügyfélszolgálat, Vevőszolgálat

As our Customer Account Operations Specialist, you will coordinate day-to-day operations for assigned customers, keeping requirements, quotations, orders and invoicing accurate and on track. You will work closely with customers and internal teams to follow up on outstanding tasks and drive them to completion.• Coordinate customer requirements and product-information clarification, ensuring that agreed requirements are accurately communicated to internal teams and implemented.• Manage activities in customers’ supplier relationship management (SRM) portals: receive orders, check that Customer Service has accurately recorded new enquiries, perform final quotation checks and submit quotations.• Prepare quotations for small and medium-sized business customers and maintain quotation records outside customer portals.• Issue invoices for designated customer accounts accurately and on time.• Monitor assigned customers’ orders, identify delays and other issues, investigate blockers and coordinate with Operations to move orders towards shipment.• Track quotation progress and response times, keeping customers and colleagues informed of important quotation, order and delivery updates.• Support administration at our Hungary office and carry out other assigned administrative tasks.This is a full-time, office-based position at our Hungary warehouse office. Working hours are 08: 00–16: 30, including a 30-minute lunch break. • Confident English and Hungarian, both spoken and written, for daily communication with customers and colleagues.• Strong organisational skills and attention to detail when handling quotations, orders, invoices and customer information.• Clear, professional communication and a helpful, customer-focused approach.• Ability to prioritise tasks, monitor deadlines and follow up consistently on outstanding matters.• A proactive approach to solving problems, with ownership of tasks through to completion.• Confidence using spreadsheets, email and digital business systems, and willingness to learn new tools.• Ability to work independently while coordinating effectively with colleagues.We welcome applications from junior candidates who demonstrate accuracy, initiative and a willingness to learn. Previous experience in a related role is an advantage, but is not essential. • Chinese language skills are a strong advantage.• Previous experience in customer service, sales support, order management or a similar coordination role.• Experience preparing quotations, issuing invoices or maintaining customer and order records.• Familiarity with customer SRM portals, ERP systems or other order-management tools.• Experience working with business customers or coordinating with international teams.• Familiarity with industrial products, tools, safety equipment or maintenance supplies. Join a small, fast-growing company where you can learn directly from experienced colleagues, take ownership of meaningful work and see the results of your contribution.• Experienced colleagues who will support your development. Our core team brings extensive experience from both large organisations and start-ups and is ready to share knowledge, provide practical training and guide you in your work.• Hands-on experience with major industrial customers. Build your customer communication and coordination skills by working on real requirements, quotations and orders.• The opportunity to learn complete business processes. Follow the customer journey from the initial enquiry through quotation, order handling and invoicing to delivery, gaining an understanding of how the different parts of the business work together.• Responsibility and a visible contribution. In a small team, your work matters, your ideas can be heard and you can see how your efforts help customers and the business.• The chance to help shape how we work. Contribute ideas, improve everyday processes and help build practical ways of working as the company grows.• An international working environment. Use your language skills and gain experience collaborating with customers and colleagues across different markets and cultures.• Room to develop as we grow. Broaden your skills and take on more responsibility as your experience and the business develop.

Címkék: Full time work, Employee status, High school

profession.hu - 4 napja

További információ és jelentkezés