Senior operations manager

Hely: Budapest
Cég: P-AIR Magyarország Kft.
Kategória: Szállítás, Beszerzés, Logisztika

Coordinating and supervising daily operational activities to ensure smooth and efficient service deliveryWorking alongside operational, logistics, and customer service teams, providing guidance and support in their daily tasksHandling operational requests, customer inquiries, administrative tasks, and service-related issuesMaintaining regular communication with international airline clients, service providers, and business partners via email, phone, and online communication platformsMonitoring service performance and ensuring compliance with internal operational and quality standardsManaging customer escalations, complaints, and operational challengesMonitoring key operational performance indicators (KPIs) and preparing regular reportsIdentifying opportunities to improve operational workflows and service qualitySupporting the implementation of new operational processes, systems, and internal projectsCoordinating with other departments to ensure effective communication and cooperationAssisting with the onboarding and training of new team membersPreparing operational summaries, reports, and presentations for managementSupporting continuous improvement of customer service and operational performance 2–3 years of relevant professional experience, preferably in operations, customer service, logistics, or a related fieldExperience in an international or multinational working environment is an advantageStrong organizational and problem-solving skillsGood communication and interpersonal skillsAbility to coordinate teams and manage multiple tasks efficientlyProactive, responsible, and solution-oriented attitudePrecise and consistent approach to daily responsibilitiesAbility to work both independently and as part of a teamGood knowledge of Microsoft Office applications, especially ExcelBachelor's degree preferred, ideally in Business Administration, Management, Economics, Logistics, or a related fieldFluent English, both spoken and writtenMotivation to learn, develop professionally, and take on new responsibilities Previous experience in aviation, travel, logistics, or customer serviceExperience coordinating operational teams or daily workflowsFamiliarity with operational reporting and KPI monitoringExperience communicating with international business partnersKnowledge of digital operational systems and online management platforms Competitive base salaryFull-time, single-shift office-based position, Monday to Friday, 8 hours per dayPredictable and structured working scheduleLong-term career opportunities within a growing international companyOpportunity to take ownership of operational tasks and contribute to business improvementsProfessional development and career progression opportunitiesTraining programs and ongoing supportInternational and multicultural working environmentFriendly and supportive office atmosphereFree access to our airport transfer services across our current European networkFree parking for cars, bicycles, and scootersTeam-building activities, including flight simulator experiences and airport visits

Címkék: Employee status, University

profession.hu - 8 napja

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