Service Delivery Manager

Hely: Budapest
Cég: Kifli.hu Shop Kft.
Kategória: Bank, Biztosítás, Bróker

Why this role is excitingDirect business impact: You will directly influence Kifli’s daily operational performance, fulfillment capacity, and ability to deliver on growth targets.Full ownership: You won’t just track metrics—you will directly own the supplier relationships, external workforce strategy, and capacity lifecycle across our Hungarian operations.Build and scale: You will design and implement scalable processes to improve capacity flexibility and remove operational bottlenecks.Leadership exposure: You will manage and coach a team of coordinators while working closely with senior operations leadership. What you will own and deliverSupplier & Capacity Management: Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers.Operational Alignment: Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities.Team Leadership: Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets.Process Improvement: Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality.Performance Tracking: Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments.What we are looking forRelevant Experience: Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments.People Leadership: Demonstrated experience managing, coaching, and developing teams to achieve operational targets.Analytical & Strategic Thinking: Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions.Stakeholder Management: Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors.Language Skills: Fluent Hungarian and advanced English (both written and spoken).You have to visit Biatorbágy FC (Mészárosok útja 6.) on a weekly basis as well as Jászberényi street. Nice to have: Experience working in a fast-scaled, hyper-growth, or e-commerce environment.Knowledge of local labor market trends and Hungarian labor law concepts.

Címkék: Employee status, Higher-level vocational training

profession.hu - kb. 13 órája

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