Customer support specialist

Hely: Budapest
Cég: Collection Pot Kft.
Kategória: Ügyfélszolgálat, Vevőszolgálat

About the jobWe are looking for a motivated and talented Customer Support Specialist to join our team at Collection Pot.The majority of the role will focus on customer support, with approximately 6-8 hours per week dedicated to office administration and general administrative tasks.Role Description / Key ResponsibilitiesThis is a full-time, hybrid position based in Budapest. Customer Support - approx. 32-34 hours/weekHandle customer questions and issues through email and live chatRespond to customer inquiries in a professional, friendly, and timely manner Explain financial and product-related topics in clear, straightforward languageInvestigate problems rather than simply forwarding themGuide users through platform features, and escalate complex problems to technical teams where neededFollow up on open inquiries and ensure customers receive appropriate solutionsMaintain a high level of customer satisfactionOffice Administration — approx. 6-8 hours/weekHandle general office and administrative tasksOrganise documents and recordsSupport the team with day-to-day administrative needsHelp with occasional ad-hoc tasks and projects RequirementsWe are looking for You to join out team ifYou're fluent in English and Hungarian – both written and spokenYou’re a driven and goal-oriented person who enjoys getting things doneYou have a can-do attitude, take ownership of challenges and look for solutions rather than problemsYou’re proactive, resilient and motivated by achieving great results, while always looking for ways to improve and make a differenceYou have previous experience in customer support, administration, or a similar roleYou have strong digital skills and technical aptitude, with the ability to quickly learn and navigate fintech platforms, internal systems, and online tools Hybrid working: we have a brand new office space in the center of Budapest (6th district). We also provide you with the possibility to work from home 2 days a weekProfessional development and training opportunitiesVaried role combining customer support and office administrationProfessional development and training opportunitiesTeam building events

Címkék: Employee status, High school

profession.hu - kb. 7 órája

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