Technical Hotline Supervisor

Hely: Budapest
Cég: KUKA HUNGÁRIA KFT.
Kategória: Ügyfélszolgálat, Vevőszolgálat

Provide technical support to customers via phone and email for KUKA Robotics products.Coordinate daily team workload, priorities, and support coverage to ensure efficient operations.Monitor adherence to support processes and quality standards.Support the onboarding, training, and mentoring of new team members.Track and analyze KPIs, identify improvement opportunities, and drive operational actions.Manage customer escalations and ensure timely resolution of complex issues.Maintain accurate case documentation in Salesforce and provide technical documentation as needed.Collaborate closely with Technical Support teams and stakeholders in Germany to ensure alignment and best practice sharing.Stay up to date with new technologies and contribute to the continuous improvement of support processes and services. Completed technical education (technician, engineer, or equivalent qualification).Minimum 2 years of professional experience in industrial automation, robotics, manufacturing, maintenance, commissioning, technical service, production support, engineering, or a comparable technical environment.At least 2 years of experience in a coordination, team lead, shift lead, supervisory, or comparable operational leadership role.Strong verbal and written communication skills in English, German knowledge is an advantageHands-on experience with industrial robots, automated production systems, PLC-controlled equipment, or complex manufacturing environments is considered a strong advantage.Customer-focused mindset with excellent communication and stakeholder management skills; previous customer support experience is highly preferred.Ability to leverage KPIs to identify improvement opportunities and support operational decision-making is preferred.Experience working with KUKA technologies and industrial robotics solutions is considered a strong advantage. Our promise to youOur culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all. Perks and benefitsAs part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

Címkék: Employee status, High school

profession.hu - 1 napja

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