Service Sales Support Representative (German Speaker)

Hely: Budapest
Cég: Eaton
Kategória: Értékesítés, Kereskedelem

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs.Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.Main Responsibilities: Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customersResponsible for generating and following up service quotations sent to our customersProactively act to understand and solve customer needs and identify solutions to non-standard tasks/queriesProvide good follow up on ongoing quotes until receiving Purchase Order from customerProactively contacting customers based on generated Leads to increase service revenue of EatonGain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximizing sales potentialsEstablish professional and best practice contacts with the customersConstant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketingInstigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progressThey have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)Able to detect and escalate problem or error with data that he/she is responsible forService maintenance contract management and upsell focus to capture new business opportunities Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degreeMinimum 2 years of sales experience preferably on electrical/IT/telecommunicationsSkills: Languages: German (B2–C1) and English (fluent) required; additional European languages are an advantageStrong understanding of software applications and customization capabilitiesTechnical sales aptitude and analytical skillsMarket, industry, channel, and competitive knowledgeKnowledge of export business rules (as required)Negotiation and consultative selling skillsExcellent written and verbal communication and interpersonal skillsAbility to build and maintain positive customer relationships through active listening and timely issue resolutionStrong business acumen and ability to navigate corporate and channel structuresTeamwork, networking, and continuous learning mindsetAdaptability and ability to drive change and process improvementsAbility to build and manage a sales funnel using CRM tools with accurate reporting Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeingFamily Friendly: Enjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coachingDog-Friendly: Bring your furry friend to work in our dog-friendly officeDedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxedSocial Responsibility: Join a socially responsible organization committed to making a positive impactEmployee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

Címkék: Alkalmazotti jogviszony, Főiskola

profession.hu - kb. 7 órája

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