Vevőszolgálati vezető (Easy Buying Experience Manager) - Budaörs

Hely: Budapest
Cég: IKEA LAKBERENDEZÉSI KFT.
Kategória: Ügyfélszolgálat, Vevőszolgálat

To lead and develop the huge and diverse team in the Customer Service. Create strategical landscape. To provide the store with expertise and feedback to support the delivery of excellent customer services across all relevant department “through the eyes of the customer". To be responsible for the costs and KPI’s held within the Customer Relation departments balance the needs of the customer and ensure the IKEA concept. To have a clear understanding of our consumer law to ensure the store fulfils IKEA’s audit standards. 2-3 years management experience preferably of customer focus and customer service. Strong verbal and written Hungarian and English language knowledge. Excellent communication skills. Advanced problem solving and complaint handling ability. Strong networking and negotiating skills. Experience of working in a high volume fast-paced retail environment. Analytical and tactical abilities. Positive attitude and computer literacy. We are a stable workplace with a legal employer background and long-term job opportunities. In addition to our own organized programs, we offer training, career opportunities, and a friendly atmosphere where both you and the team truly matter. You can spend your working hours and breaks in high-quality working conditions, with a work schedule published one month in advance. We are closed on public holidays mandated by the state, as well as on December 24 and December 31, which IKEA provides as additional days off. BENEFITS PACKAGE: • Annual cafeteria allowance • 15% staff discount for purchases in IKEA stores • Contribution to a Voluntary Pension Fund or Health Fund • Staff restaurant and additional monthly meal allowance • Employee assistance programs (legal, health, financial, life management counseling) • Employee bonus program • At least 25 days of vacation for all employees (including basic and age-related extra days) Join us and become part of a company where you are valued for who you are. We all form one big, inclusive team, working together to make a positive impact on the lives of millions of people.

Címkék: Középiskola

profession.hu - kb. 16 órája

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