German Speaking Resource Scheduler

Hely: Budapest
Cég: Computacenter Services Kft.
Kategória: Üzleti támogató központok

Your future tasks will be…We are setting up a new team for the Group Delivery Back Office team in Hungary to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.We are looking for junior Employees and we can also offer positions for more experienced Colleagues. On a daily basis: Gather information through relevant business systems/toolsProvide advice and support to customers, ensuring the timely and satisfactory resolution of queriesUnderstand the nature and urgency of resources, what exactly the customer requires and schedule them accordinglyProvide good customer service to ensure that requests for information are provided to avoid customer escalationsScheduling services / organize resources to the partners to meet SLA’sPrioritise your own workload to ensure that deadlines and customer requirements are metWorking as part of a Germany-based team while collaborating closely with scheduling teams in both Germany and South Africa. This includes regular communication via Teams chat, email and phone, sharing information and coordinating activities across locationsAct as a key point of contact for your internal customers, who are based in Germany You are the ideal candidate if... You have a good knowledge of MS Office tools, any experience with ticketing tool could be an advantageYou are fluent in German and in EnglishYou can plan and organize your own workload & others workloadYou have proven experience of high standards of customer serviceYou have good administrative experienceYou are able to ensure accuracy of data, provide data for reporting and processing of informationYou have excellent Interpersonal, literacy and numeracy skills and are able to build relationship at all levels Using & improving your language knowledgeTrainings & talent programmesLanguage coursesIndividual development pathwaysFun & Diverse atmosphere (team buildings & other ad hoc programmes)Hybrid workingMedicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF)

Címkék: Employee status, High school

profession.hu - kb. 18 órája

További információ és jelentkezés