Technical Support Analyst (English Speaking)

Hely: Debrecen
Cég: Transcosmos Kft
Kategória: IT üzemeltetés, Telekom

Are you interested in DIY and home manufacturing?We are looking for a proactive, customer-focused Technical Support Analyst to provide technical support, handle product inquiries, and resolve hardware and software issues.The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.Responsibilities: Take full ownership of customer-reported issues and ensure timely resolution;Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;Follow standard procedures for escalation of unresolved issues to appropriate internal teams;Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;Escalate service-related issues to the correct department in accordance with company processes;Maintain strict compliance with customer Data Privacy and Security policies;Communicate and collaborate positively with team members, customers, and business partners. High school diploma;Interest in DIY, electronics and technology;Proven working experience in BPO and/or Customer Service environment;Excellent English language skills;Strong knowledge of Microsoft Office products. Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.We provide: Competitive remuneration package;Cafeteria package through SZÉP Card;Private healthcare through Medicover;Training and professional development opportunities;Diverse, friendly, and international work atmosphere;Modern office environment;

Címkék: Employee status, College

profession.hu - 13 napja

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