Dutch-speaking Knowledge Manager

Hely: Budapest
Cég: Unisys Magyarország Kft
Kategória: IT üzemeltetés, Telekom

We Believe in Better!We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable, advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting-edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!What success looks like in this role: In this role, you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB), achieving accurate & on-time updates that enable Continual improvementYou will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiativesUtilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practicesAwareness and excitement for learning and employing GenAI and other AI Technologies to achieve efficient results.You will be part of a dynamic global team that collaborates and coordinates across multiple ITIL Internal and external support teamsManage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence You will be successful in this role if you have: Bachelor’s Degree in any fieldITIL Foundation certificationMinimum 2+ years of IT Service Desk Level 1 experience is preferredKey Skills: Candidates must have professional proficiency in Dutch to communicate effectively with internal teams and external partners. Both written and verbal skills are essential.Good understanding of IT Service Desk Level 1 Support processesProficient in structuring and rewriting content per the Audience and in a logical orderHighly resourceful, self-driven, and proactive attitudeA growth mindset that generates curiosity about the working environmentBasic Project Management skills Hybrid working is supportedMonthly gross 44.200 HUF cafeteria - regardless of your weekly working hoursHome office allowancePrivate Health Insurance Generali Premium Package provided for all Unisys associates after 6 months of tenure Last and foremost, a great team, as well as a lot of learning and training opportunities

Címkék: Employee status, College

profession.hu - 4 napja

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