English speaking Junior Service Coordinator

Hely: Budapest
Cég: Computacenter Services Kft.
Kategória: Üzleti támogató központok

We are continuously expanding our Customer Service Centre, where within our Global Service Coordination function, we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers.As a Service Coordinator, your main responsibility would be tracking and ensuring products are on the right track without any delay. We are looking for both junior professionals who would like to start (or continue) their career with us, as well as experienced and senior colleagues. On a daily basis: Being the main point of contact between End users and Onsite Engineers.Understanding and supporting the End-to-End Product Management LifecycleUse of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End usersQuality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructionsWithin delivery keeping the agreed service levelsMaintaining and improving customer satisfaction, providing a consistent customer experienceMonitoring all tickets and escalating issues in line with company processes to ensure customer demands are metException handling within the process (stuck process/change process/procedural changes) You are fluent in English (spoken and written)You are an experienced senior colleague or someone at the beginning of your professional journey, we welcome you to start (or continue) your career with usYou have 1-2 years of service desk / logistics / customer service, and/or back-office experience and would like to use your learned skills on a different service areaYou have already worked with small transition projects or process transfers with frequent changes to the ways of workingYou are confident in your communication with internal and external customersYou would like to use your language capability as a base for your daily workYou are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management ToolsYou have working knowledge of Windows 10 and MS-Office applications (Word/Excel)You have good interpersonal, literacy and numeracy skillsYou can work under supervision, follow instructions and procedures as well as you are able to be independentYou can learn new tasks/areas quickly and willing to progress as well as to motivate othersYou demonstrate an organized approach to work, you can do structured work under pressure and are result-orientedYou like complex challenges (at times)You are able to organize, prioritize, and being able to see the process from a higher level. As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to: Have professional and personal development (clear structure depending on taking the lead of your own career)Work in a global structureWork in a fun and diverse atmosphere -> more highlight CC family atmosphereExperience a supportive and inclusive work environment that values your health and happinessWork in a flat management structure with an open door policyHave a stable workplace with a flexible office schedule (due to hybrid working)Have language courses, soft skills training and talent programmesHave Medicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF).

Címkék: Employee status, High school

profession.hu - 5 napja

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