German Speaking Technical Customer Support Specialist – Restaurant Technology (Ex crew members)

Hely: Budapest
Cég: Unisys Magyarország Kft
Kategória: Ügyfélszolgálat, Vevőszolgálat

Key ResponsibilitiesProvide first-line technical support for kiosk and restaurant technology issuesTroubleshoot hardware and software problems related to kiosks, POS, and peripheralsDiagnose and resolve issues remotely, escalating when necessarySupport system incidents including outages and performance issuesGuide users through solutions clearly and professionallyLog and manage support tickets in line with SLAsCollaborate with IT and engineering teamsMaintain documentation and contribute to knowledge baseProvide insights to improve systems and user experience Required Skills & ExperienceExperience in a Quick Service Restaurant (QSR) environment (essential)Hands-on experience supporting tech (essential)Technically minded with problem-solving skillsBasic understanding of IT systems and troubleshootingStrong communication skillsAbility to work in a fast-paced, customer-focused environmentKey CompetenciesCustomer focusProblem-solvingCommunication skillsAdaptabilityTeamwork What do we offer?Hybrid working is supportedMonthly gross 44.200 HUF cafeteria - regardless of your weekly working hoursFixed extra language allowancePrivate Health Insurance - Premium Package provided for all Unisys associates after 6-months tenureHome office allowanceLast and foremost, a great team, also a lot of learning and training opportunities

Címkék: Employee status, Primary school

profession.hu - kb. 14 órája

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