Airbnb Administrator / Guest Services – Remote / Work from Home

Hely:
Cég: Blue Puma Kft.
Kategória: Üzleti támogató központok

We are looking for a reliable, professional and guest-oriented Airbnb Administrator / Guest Services Agent to join our accommodation management team as an independent contractor.The position is 100% remote (work from home) and involves managing guest communication and administrative tasks for 40+ apartments and rooms.Main ResponsibilitiesSending scheduled guest messagesCommunicating with guests before, during and after their stay through Airbnb, Booking and other platformsHandling guest communication through different channels, including email, phone, Booking and Airbnb messagingWorking with the SabeeApp / GuestAdvisor property management systemLiaising with OTAs such as Booking and Airbnb when necessaryProfessionally handling guest questions, problems and complaintsProcessing cancellations and refunds when requiredResponding to guest reviewsCoordinating with housekeeping, maintenance and other departments to resolve guest requests and operational issuesOrganising special requests such as garage reservations, breakfast orders and other additional servicesFollowing up on guest-related issues and ensuring they are resolved professionally Working ScheduleThis position is offered on an independent contractor basis.The tasks are assigned on approximately 15 days per month. On the assigned days, you must be available for guest communication outside the overnight period. During the overnight period, availability is required only for emergency calls.Messages may arrive throughout the day, but handling them does not usually require continuous activity. For most of the availability period, no action is needed beyond remaining available. Other activities may therefore be carried out, provided they can be interrupted whenever a prompt response is required.On average, approximately 19 check-outs, check-ins and new bookings occur each day. Most messages relate to these events, with communication generally being most frequent between 10: 00 and 15: 00.The monthly schedule includes weekdays, weekends and public holidays. We Are Looking for Someone Who Has excellent communication and customer service skillsCan communicate confidently and professionally in both English and HungarianIs comfortable communicating with international guestsRemains calm and professional when dealing with complaints or difficult situationsIs organised, responsible and able to work independentlyIs comfortable using computers, online systems and mobile applicationsCan manage several conversations and tasks simultaneouslyIs reliable and available throughout assigned shiftsHas good problem-solving skills and can make sensible decisions independentlyPrevious experience in Airbnb/Booking administration, hotel reception, guest services, property management or hospitality is a strong advantage.Knowledge of additional languages is an advantage. A long-term, stable remote position with approximately half of each month free. You will become part of an experienced accommodation management team and work with international guests without having to commute to an office.If you are responsible, guest-focused, confident in both English and Hungarian, and enjoy solving problems, we would be happy to hear from you.Compensation Official working days: 30.500 HUF gross /dayNon-working days: 36.000 HUF gross /dayExpected monthly compensation: approximately 479, 500 HUF gross, depending on the monthly schedule.

Címkék: Contractor, High school

profession.hu - kb. 7 órája

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