Senior Customer Service Representative - Dutch Speaking - Fixed-term

Hely: Budapest
Cég: BP BSC
Kategória: Ügyfélszolgálat, Vevőszolgálat

Complete day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values.Leverage end-to-end understanding of specific processes / systems of own area, and act as the first and second point of contact for any verbal or written form of enquiries from external and internal customers from the BP Business and third parties. These customers belong to the Car&Van, Truck&Bus segments of the European Cards Business. The Business model can vary from direct to indirect partnership, including working with agents, distributors, third party service providers and retail sites in some of the countriesInteract with customers in a professional, friendly and efficient manner and provide customer service via phone, fax and email to support activities including: Prospect handling and Customer set-up.Enable timely and accurate card issuance, invoicing, customer master data handlingPrice and rebate management.Complaint handling: including accurate logging, seeking for the best solution, resolving and providing feedback to the customerProactive follow-up with Sales and Customer on pending activities preferably on the phone.Build effective relationships with respective Partners in the Business by: continuous and proactive exchange on business activities, customers, setting priorities, give and receive feedback.Ensure effortless customer experience on the phone Educated to A Level standard or equivalentMinimum of 6 months previous experience customer service skills in a telephone environment and or customer services environment preferred.Proficiency in English and DutchMust demonstrate a strong understanding of customers’ needs / behavioursExcellent written/oral communication skills and ability to build effective working relationshipsStrong time management and organisation skillsHighly motivatedIntermediate knowledge of MS Office applicationExperience using SAP and/or Siebel is an advantage Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageHybrid working arrangement aligned with team arrangements and business needsOpportunity to build up long term career path and develop your skills with wide range of learning optionsCelebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rulesFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your lifeDisclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Címkék: Employee status, High school

profession.hu - kb. 24 órája

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