Service & Product Management Team Lead

Hely: Budapest
Cég: MOL Nyrt.
Kategória: Építőipar, Ingatlan

Take full responsibility for the MOL Campus service portfolio, including amenity services such as catering, fitness, private delivery, parking and workplace services, as well as digital services such as AV and VC technology, IDM and ticketing systemsEnsure service continuity, including the control and coordination of internal and external service providersManage high-quality end-to-end service delivery and develop unified measurement and control systemsSupervise performance measurement, including direct and indirect factors, and initiate improvement actions based on evaluation resultsDefine service levels, develop service and product visions, and maintain service descriptions, standards and processes, continuously updating them based on customer feedback and improvement opportunitiesBuild and maintain strong relationships with customers and stakeholders, including MOL Campus tenant organizations, ensuring efficient collaboration and responsive service deliveryEnsure proper customer management and collect feedback for continuous improvementDefine KPIs and prepare regular reports to monitor service delivery performance against SLAs and targetsPrepare benchmarking reports, analyses and decision-support materials in line with MOL internal requirementsDevelop contracting strategies and supervise procurement processes, including preparation of technical documentation, to ensure continuous service deliveryLead and manage the team with approximately 20 direct and indirect reportsContribute to additional tasks required for effective building operation and service delivery or project implementation University or college degreeMinimum 5 years of relevant professional experience, preferably in Facility Management, Service Management or Customer Experience Management in an international environmentExperience in managing service portfolios and working with service providersStrong customer focus and stakeholder management skillsProactive mindset, strong sense of ownership and positive attitudeStrong organisational and communication skillsResult-oriented and problem-solving approachHigh level of adaptability and willingness to learnExperience in an international working environment Professional competenciesExperience as a service manager, contract manager or facility managerSolid knowledge of service managementStructured and creative thinkingAttention to detailStrong planning and project management capabilitiesData-driven mindset Technical skillsConfident use of Microsoft Office and project management tools such as MS Project or similarOpenness to digital technologies and willingness to learn LanguagesFluent English and Hungarian Opportunity to take ownership of a complex, high-impact service portfolio at the MOL CampusInvolvement in both physical and digital service developmentPeople leadership responsibility in a dynamic environmentBroad stakeholder exposure across business and operationsStable corporate background and long-term career opportunitiesModern working environment in Budapest

Címkék: Employee status, College

profession.hu - kb. 9 órája

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