Customer Contact Management Analyst - German & English Speaker

Hely: Budapest
Cég: Opella - Kornferry
Kategória: IT üzemeltetés, Telekom

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.Key ResponsibilitiesAct as the first point of contact for customer inquiries and disputes via phone and written communicationOwn and manage cases end-to-end, ensuring timely resolution within defined service levelsResolve complex claims and returns in line with company policies and proceduresCollaborate with cross-functional teams (Supply Chain, Commercial, Quality, Logistics) to investigate and resolve issuesEnsure accurate case registration, classification, and documentation to support reporting and root cause analysisManage related documentation (credit/debit notes, returns) while ensuring compliance with approval workflows and internal controlsContribute to continuous improvement initiatives, including process optimisation and automation projects Fluency in English and German (written and spoken)2–4 years of experience in customer service, call centre, or O2C operations, ideally within Pharma or FMCGSolid understanding of Order-to-Cash (O2C) processesHands-on experience with Salesforce Service Cloud and SAP (preferably S/4HANA)Advanced knowledge of MS Office, particularly ExcelStrong analytical, problem-solving, and organisational skills with high attention to detailExcellent communication skills with a collaborative, customer-focused mindset Why join Opella?Be part of a purpose-driven organisation focused on everyday healthWork in a diverse, inclusive, and collaborative environmentLead impactful operations across multiple international marketsBenefit from hybrid working and strong development opportunitiesDiversity & InclusionAt Opella, we celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from all backgrounds, experiences, and perspectives—because we believe stronger teams deliver better outcomes.

Címkék: Employee status, High school

profession.hu - 7 napja

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