German-Speaking Customer Service Representative

Hely: Budapest
Cég: Unisys Magyarország Kft
Kategória: IT üzemeltetés, Telekom

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks: Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skillsGuiding the client through the necessary steps to restore functionalityBeing responsible for either solving the issue or escalating to Level 2 supportCoordinating Service Requests by following up with the cross-functional teamsTeam up with your colleagues to collaborate on problem-solving and identify major service solutionsActively use the knowledge base to resolve problems and raise potential knowledge gapsCoordinating and following up on Service Requests Fluent English language skillsNative/close to native language skills in German (support language)Experience in telephone technical support or any customer service-related field is an advantageConsiderable familiarity with the MS Office Suite and the Windows environment in generalAttention to detail and analytical mindsetAbility to work on multiple and/or similar activities simultaneouslyOutstanding team player attitude Hybrid working is supportedMonthly gross 44.200 HUF cafeteria - regardless of your weekly working hoursFixed extra language allowancePrivate Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure Home office allowanceLast and foremost, a great team, as well as a lot of learning and training opportunities

Címkék: Employee status, Primary school

profession.hu - 6 napja

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