Global IoT Service Expert

Hely: Budapest
Cég: VOIS
Kategória: IT üzemeltetés, Telekom

Act as the primary contact for Vodafone’s largest global IoT customers, building and maintaining strong relationshipsManage interactions at senior leadership level and lead service review meetings, including QBRsDeliver proactive IoT technical service management across the service lifecycleAnalyse service patterns and customer needs to drive improvements aligned with ITIL principlesLead and shape service enhancement initiatives and operational improvementsDefine, approve, and implement processes that impact customer solutionsCollaborate with internal stakeholders and external vendors to improve service delivery and solution capabilitiesSupport strategic IoT planning topics and ensure alignment with customer needsOversee KPIs, SLAs, NPS, and service improvement plans to ensure contractual commitments are metPartner with commercial teams to remove barriers to adoption, enabling revenue growth and customer value creation Fluent in English with strong communication skills; proficiency in German is advantageousCertified in ITIL v3 FoundationExperienced in project management and service management environmentsDeep technical understanding of IoT and networking technologies (e.g., WAN, LAN, SDN, security, mobile networks including 4G/5G)Skilled in data analysis, with the ability to interpret complex data and identify actionable insightsExperienced in managing customer relationships and influencing stakeholders at all levelsFamiliar with IoT modules and technologies (e.g., SIMCOM, Quectel, Gemalto, Sierra Wireless)Knowledge of LPWA and mobile network technologies such as GPRS, WCDMA, LTE, and 5GExperience in automotive OEM environments is preferredDemonstrates a collaborative, solution-focused approach and the ability to work effectively in matrix organisations Opportunity to work with global, high-profile IoT customers and influence strategic outcomesExposure to cutting-edge IoT technologies and large-scale service environmentsCollaborative international environment with cross-functional stakeholdersAbility to shape service delivery models and drive measurable customer impact #VOIS #BeUnrivalled #CreateTheFuture

Címkék: Employee status, College

profession.hu - 8 napja

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