AI Product Owner (Voicebot & Chatbot)

Hely: Budapest
Cég: FoxPost Kft.
Kategória: IT programozás, Fejlesztés

Hungarian voicebot (local focus) Shape the voicebot for the Hungarian market: design conversation scenarios that smoothly match Hungarian logistics processes and refine existing ones. Analyse the bot’s performance and outputs, prepare clear, structured reports, and pinpoint where it can be improved. Identify which additional data from Packeta’s internal systems would make the bot smarter – enabling it to resolve more customer queries and improve the customer experience. Propose new features, enhancements, and optimisations based on data and operational experience – and, once aligned with the team and approved by management, implement them yourself in the no-code bot platform (bot flows, prompts, configurations, integrations). Tune the bot to the current needs and load of the call centre, raising automation and deflection rates without compromising customer satisfaction. Group Customer Care AI (HQ focus) Contribute hands-on to group-wide conversational AI initiatives across the Packeta holding (voicebots, chatbots, and related automation), with direct impact back on the Hungarian market. Follow trends in conversational AI for customer service and help bring them into our roadmap and bots. Collaboration, documentation and reporting Document how the bots work and visualise their conversation and data flows so that stakeholders – including top management – can quickly grasp them, supporting well-informed discussion and decisions at the right level of detail. Work closely with internal teams (Customer Care, Product, IT/data) and external vendors to deliver and run AI solutions smoothly. Take part in regular planning, reporting, and review with the HQ team. At least 2 years of hands-on experience with conversational AI in customer care – either launching or managing and improving voicebots and/or chatbots. Hands-on ability to implement changes yourself in a no-code bot platform (bot flows, prompt engineering, configuration). Solid understanding of conversational AI and large language models (LLMs). Comfortable with the basics of data integration – APIs, webhooks, JSON, MCP, and how data moves between systems – enough to judge what’s feasible and work with IT and vendors on it. Strong analytical thinking and attention to detail – able to interpret operational data and turn it into actionable improvements. A proactive, ownership mindset – able to set direction and contribute actively, not only deliver assigned tasks. Good communication skills – able to present findings and proposals clearly, adapting the level of detail and technical depth to your audience, and to work effectively with vendors and internal teams. Able to document and visualise how systems work for both technical and executive audiences. Hungarian – native speaker (primary working language in Hungary). English – very good command; essential for day-to-day work with the Czech HQ team.Willingness to occassionally travel to the Prague HQ. Competitive compensation: base salary + performance-based bonus Cafeteria: annual gross amount of 460 800 HUFPrivate healthcare service Company phone and laptop AYCM sport membership opportunity Additional benefits (employee referral program, school support, loyalty awards, company events) Employee discounts (parcel sending, partner offers) Extra day off on your birthday

Címkék: Employee status, College

profession.hu - 6 napja

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