Customer Service Specialist - Greek speaker

Hely: Budapest
Cég: Cognizant
Kategória: Ügyfélszolgálat, Vevőszolgálat

Receiving end user requests for product details, warranty registration and general inquiriesProvide first level resolution providing excellent customer experienceDocumenting both the customer concern and action to resolve the issue in the CRM toolEnsure on meeting daily KPIsProvide first level resolutions for interactions—inquiries, issues raised, etc.Ticket creation /Categorization / PrioritizationTicket escalation to respective Support GroupReceive and Promptly Respond to Customer QueriesIndependently able to identify and troubleshoot, document, and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures. Speak native or fluent Greek and at least intermediate Englishhave High school degreehave experience in working with customers or in an international environmenthave experience of using ERP systems, preferably SAPhave good planning and organizational skillsare ready to learn new applications and solutions and has quick learning abilityhave excellent time management skillsare able to work independently Training and continuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual environmentEasy to access location and modern office buildingHybrid work modelCompetitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perksReimbursable language coursesTeam events and Company events (cool and youthful parties with team-games, etc.)High value awards and recognition, annual bonus for top performers, and annual salary review

Címkék: Employee status, High school

profession.hu - 6 napja

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