German speaking IT Support Associate - with Joining Bonus

Hely: Budapest
Cég: Cognizant
Kategória: IT üzemeltetés, Telekom

Act as the first point of contact for end users and resolve IT issues at first levelHandle user requests via phone, email, and support tools in line with SLAsAccurately document cases and actions in the ticketing systemEscalate unresolved issues to Level 2 teams and follow up through resolutionMaintain a high level of customer satisfaction through clear communication Fluent written and spoken German at C1/C2 level and upper‑intermediate EnglishExperience in IT Support or customer support in a service environmentStrong communication skills and a customer‑focused mindsetHigh school diploma or equivalent qualificationWillingness to work in shifts These will help you stand out Interest in IT and technology, with a strong desire to learnExperience working in a multilingual or international environmentFamiliarity with ticketing or service management tools Competitive salary and cafeteria benefits; All You Can Move SportPass (at a discounted price), medical benefits and other perksRisk and accident insuranceChance to be part of a rapidly expanding organizationTraining and continuous learning and certification opportunitiesMultilingual environment, native colleaguesPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologiesEasy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)Reimbursable language coursesTeam events and Company events (cool and youthful parties with team-games)High value awards and recognitions, annual bonus for top performers, and annual salary review

Címkék: Employee status, High school

profession.hu - 6 napja

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