Team Leader - Service Desk

Hely: Budapest
Cég: Cognizant
Kategória: IT üzemeltetés, Telekom

Manage daily operations and ensure adherence to KPIs and schedules.Drive quality and customer satisfaction through effective floor management.Build strong relationships with internal support groups and external stakeholders.Monitor team performance, provide feedback, and maintain morale.Prepare and communicate team scorecards and reports (daily/weekly/monthly).Handle escalated customer complaints and ensure timely resolution.Conduct team meetings, huddle, and maintain clear communication.Participate in hiring, training, and retention strategies.Ensure compliance with Cognizant policies and project requirements.Support business continuity plans and strategic initiatives.Represent team performance in client meetings and operational calls. Qualifications requested:  Education: Any graduateLanguages: Fluency in English (equivalent skill level with C1 certificate).Minimum 5+ years of relevant work experience in SERVICE DESKAt least 12 months in a Team Leader role in an IT SERVICE DESK ENVIRONMENT Required Skills are:  Strong leadership and people management skills.Excellent communication and problem-solving abilities.Ability to manage performance, scheduling, and operational KPIs.Proficiency in reporting and data analysis.Customer-centric mindset with a focus on continuous improvement. Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perksOpportunities for professional growth and developmentCollaborative and innovative work environmentCommitment to diversity and inclusionMultilingual environmentPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.Easy to access location and modern office buildingReimbursable language coursesTeam events and Company eventsHigh value awards and recognitions, annual bonus for top performers, and annual salary review

Címkék: Employee status, High school

profession.hu - 6 napja

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