Romanian Speaking Service Desk Representative

Hely: Budapest
Cég: Cognizant
Kategória: IT üzemeltetés, Telekom

Position OverviewFor our office in Budapest, Hungary (9th District, Mill Park Office), we are looking for French speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, permanent position with a hybrid work model. The service window operates 24/7.Key ResponsibilitiesProvide first-level IT support as the initial point of contact for customersHandle end-user requests via phone, email, and ticketing toolsAccurately document and log incidents and requests in the ticketing systemEscalate issues that cannot be resolved at first level to Level 2 support teamsTake ownership of cases and follow up until resolutionKeep users informed throughout the resolution processManage tickets and queues daily to ensure timely processingContribute to maintaining and improving customer satisfaction RequirementsC1 or C2 level Romanian language skillsUpper-intermediate English language skillsPrevious experience in a customer-facing roleExperience in Service Desk or IT support is an advantage but not a mustHigh school diploma or higher educationWillingness to work in rotating shiftsStrong communication skills and customer-focused mindsetFlexible, open-minded personality with a can-do attitude Multilingual and multicultural working environmentPleasant and inspiring workplace with modern technologiesCompetitive salaryAnnual bonus systemCafeteria packageRisk and accident insuranceMedical services at a private clinicAll You Can Move SportPassReimbursable language coursesRelocation package

Címkék: Employee status, High school

profession.hu - 7 napja

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