Junior End User Engineer

Hely: Budapest
Cég: Tata Consultancy Services Limited Magyarországi Fióktelepe

Provide first-line IT support to end users via phone, email, or ticketing systems.Troubleshoot and resolve hardware, software, and network-related issues.Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.Manage user accounts, access rights, and permissions (e.g., Active Directory).Support onboarding and offboarding activities, including device setup and access provisioning.Monitor and track incidents and service requests, ensuring timely resolution in line with SLAs.Document issues, solutions, and procedures clearly in the ticketing system.Collaborate with internal teams and escalate complex issues when necessary. Experience and strong interest in IT support, service desk, or end-user support roles.Understanding of Windows OS, Microsoft Office 365, and basic networking concepts.Familiarity with ticketing systems and ITIL processes is an advantage.Strong problem-solving skills with a customer-focused mindset.Good communication skills in English (additional languages are a plus).Ability to work independently as well as in a team environment.Relevant IT education or certification (e.g., CompTIA, IT-related degree) is an advantage. 40 hours/weekType: full time, indefinite.Legal requirements: You need to be currently eligible to work in Hungary. Join our diverse, collaborative workplace where your growth matters! Market-leading private healthcare packageAttractive cafeteria package based on your choiceHybrid working opportunityOffice gym and in-house sport clubsOpportunities to grow through diverse roles and career pathsSpecial discounts offered by our partnersAccess to world-class external learning platforms: Udemy, Oreilly, etc.Extensive in-house self-development opportunities

Címkék: Employee status, High school

profession.hu - 1 napja

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