Technical Support Agent

Hely: Pécs
Cég: Harman Professional Kft.
Kategória: IT üzemeltetés, Telekom

Starts cases in CRM from phone calls, email, and chat, and coordinates and documents solutions provided to customer.Answers technical questions and troubleshoots issues with audio, video, and lighting products, and transfers/escalates tier 3 tickets to product experts within Technical Support, Quality, and Engineering.Contribute to internal and external knowledge base, and be power user in finding relevant articles, and directing customers to solutions.Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.Create RMAs (repair authorizations) for returns, if necessary.Determines applicable components or parts needed for customer repairs based on descriptions and troubleshooting.Oral and written communication with customers in English.Excellent customer service skills a must. Incumbent will often be representing the company as regards to “first impression”. At least 3 years of experience in technical support, customer service or similar customer-facing role.Technical education or degree in a relevant field.Fluent English language skills, both written and verbal.Outstanding communication skills with strong relationship‑building abilities.Proficiency in Microsoft Office applications and general computer skills. Previous experience working with international customers or collaborating with global teams.Experience supporting professional audio, video, lighting or related technologies.Knowledge of industry standards, regulations, and best practices within the AV or lighting industry. HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer and professional electronics.We provide a flexible work schedule that allows you to work from home.At HARMAN, we value diversity and inclusivity and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.).As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.

Címkék: Employee status, Higher-level vocational training

allasod.hu - 22 napja

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